Patrick van den Hoeven Merchandise

Kuipersweg 21

3449 JA Woerden

Netherlands

Chamber of Commerce: 30107366

VAT number: NL 806159224.B01

VAT number: NL07 RABO 0189 9929 56

Phone: 06-29550760

Whatsapp: 06-29550760

Email: fanshop@patrickvdhoeven.nl

Monday – Saturday: by appointment

Closed on Sundays

How does ordering work in the webshop?

Ordering must only be done online via the webshop. You can order in a few simple steps:

Find your product(s) and place them in your shopping cart.

First search for the products you want to buy.

You place this in the shopping cart by clicking on the large green “order” button.

You can then continue shopping or continue ordering.

Enter your coupon code if necessary.

Enter your information.

Choose delivery or collection.

Choose whether you want to receive or pick up your product from our warehouse.

Choose your payment method.

Depending on the country, several payment options are possible. Choose your desired payment method.
Log in to your account.

Do you already have an account with Patrick van den Hoeven Merchandise?
Then log in to your account, ordering will then be much faster.

No account yet?
You can also order without an account, but we will still need your details. We recommend that you create an account so that you have all your orders in one place.

The terms and conditions.

Read the general terms and conditions carefully and if you agree, accept them by clicking on the box behind “I agree..”

Check and pay.

You will now receive an overview of your order. Is everything stated correct? Is everything correct? Then you can now click on “BUY NOW” and payment will follow.

Will I receive an order confirmation of my order?

You will receive an order confirmation immediately after placing your order.

It states;

Which items and quantity you ordered

• The item prices
• Any shipping costs
• Your address and shipping information
• The order number of your order

The payment method used

Has my order been received in good order?

You will normally receive a “pending” status update within 24 hours (on working days). This means that your order was successful and we have received your payment. Your order is now being processed!

Have you not received an “in progress” email within 48 hours (on working days)? Then check the spam folder of your email program. Have you not received a status update yet? Please contact us; we are happy to help you!

Is ordering also possible by telephone or e-mail?

Unfortunately, ordering by telephone or e-mail is not possible. You can only order via our webshop.

However, ordering via our webshop is not difficult. You can place an order quickly and easily in just a few steps.

More information can be found under “How is ordering in the webshop?”

Do you need personal help when ordering via the website? Please contact us; we are happy to help you!

Do the prices shown in the webshop include VAT?

All prices stated in our webshop are in euros and include VAT and exclude any shipping costs.

In which language is the agreement concluded?

The order/agreement is concluded in the language displayed on the page at the time of clicking “BUY NOW”.

All further automatic communication, including order confirmation, status update and shipping information will take place in that chosen language.

The selected language cannot be changed afterwards.

How do I receive the invoice for my order?

After your order (or part of it) has been shipped, you will automatically receive an invoice for the items shipped.

It may therefore happen that you receive multiple partial invoices for your order.

This is only the case if partial deliveries take place, but then the total invoice amount will still be equal to the paid order amount.

I have lost the invoice, can I receive a new invoice?

You can re-download invoices that have already been sent via your customer portal.

Is ordering online from Patrick van den Hoeven Merchandise safe?

We werken met een beveiligde internetverbinding. The transaction data is encrypted via the Extended Validation SSL connection so that no one can secretly watch and the transaction is completely safe.

You recognize the secure connection by the “lock” in your browser.

Collecting your order in our store is of course possible by appointment. Please indicate this when placing your order.

Our address is Kuipersweg 21, 3449 JA Woerden (Click on the address at the bottom of the website for navigation).

How can I pay for my order?

We offer different payment methods:

• IDEAL (only in the Netherlands)
• Maestro
• Mastercard
• Bancontact (only in Belgium)
• Paypal (we charge a surcharge for this)
• Visa / Mastercard / Maestro
• Prepayment by bank (You arrange the payment via your bank to our bank account. After receipt of payment, your order will be processed.)

What if my order was unsuccessful?

If your payment was not successful, the order will not be processed. Only paid orders will therefore be processed.

Have you placed an order but the payment was not successful or are you not sure whether it was successful?

Please contact us and we can provide you with further information or you can check whether a debit has taken place.

If a payment is unsuccessful, you do not need to place a new order, but we can send you a new payment link.

The shipping costs depend on the order size, the size of the package and the country to which it will be shipped. No shipping costs will be charged above a certain order amount. Exceptions are packages longer than 120cm and 175cm (think of sun visors, cabin stairs, etc.) or orders that must be sent on a pallet. You can see whether shipping costs will be charged for your order during the checkout process.

After your order has been prepared for shipment, it will usually be sent as a normal package and you will receive a track & trace email so you can track your package.

If your package is sent as a letterbox package/envelope, you cannot track this shipment.

We have 4 different shipping options:

• letterbox package/envelope: for small and cheaper shipments
• Parcel – this is our most commonly used shipping method, for normal shipments
• Long parcel: for parcels longer than 120 cm
• Large package: The outer category, such as sunshades, etc.

Can I also have my order delivered to a different address?

Yes, that is not a problem.

When ordering, you can also enter a delivery address in addition to your own address. Your package will then be delivered to this address.

Please clearly state the name of the person who will receive the package. This may otherwise cause delays in some countries.

Are you almost certain in advance that you will not be able to be present to receive the package?

Then we recommend choosing a different delivery address for a family member or friend.

Will my order be delivered in one go?

Your order may be shipped in multiple packages. Below are some examples:

• A product is out of stock, but the rest of your order is.
• Your order is too large to ship in 1 package.
• Your order contains long products – these will be shipped separately.

I have not yet received my order, what now?

We recommend that you track your package carefully using the track & trace link you have received. If the package takes longer to arrive than you would normally expect, please contact us!

Attention! Sometimes the delivery person can deliver the package to the nearest parcel shop after a delivery attempt.

Although we do everything we can to make every customer a satisfied customer, you may not be satisfied with your purchase.

Your return is organized in a few steps. However, we have a few simple rules regarding return options.

You can do this by sending an email to fanshop@patrickvdhoeven.nl after which you will receive a confirmation from us.

Can I return my order or part of it?

You can return:

• within 14 days of receiving your order
• if the product is in unused condition / undamaged
• if it is not a custom-made item

How can I return the items?

1. Register your return by sending an email tofanshop@patrickvdhoeven.nl.
2. You will receive confirmation of receipt of your return notification from us.
3. Print the original invoice for your order and send it with the package.
4. Make sure your package is well packaged and preferably in the original shipping box and send your package to:
   Patrick van den Hoeven Merchandise
   Afdeling Retouren
   Kuipersweg 21
   3449 JA WOERDEN
   Netherlands

Important: the costs for returning are at your own expense. You are responsible for ensuring that the product reaches us, so we advise you to send it by registered mail.
If the original invoice is not included in the returned shipment, the return will not be processed!

Subject to the exceptions stated at the bottom of this informative text, you have the right to withdraw from the agreement within a period of 14 calendar days, without giving reasons. This is the so-called withdrawal period or reflection period. This right only applies if you made the purchase as a consumer.

Reflection period

The withdrawal period expires 14 days after the day on which you or a third party designated by you (other than the carrier) received the product. In the case where multiple products have been ordered, the day of the cooling-off period only starts on the day after you have received the last product.

Exercising the right of withdrawal

To exercise the right of withdrawal, you must inform us, Patrick van den Hoeven Merchandise, Kuipersweg 21 3449 JA Woerden, fanshop@patrickvdhoeven.nl, +31 (0)629550760 via (e.g. in writing by post or e-mail). of your decision to withdraw from the agreement. You can also use the European model withdrawal form for this, but use of this form is not mandatory. This form can be downloaded via the link below this text.

It is therefore important to inform us within the cooling-off period that you are invoking the right of withdrawal.

Consequences of the right of withdrawal

If you cancel the agreement, you will receive all payments you have made up to that time (for the part to which the cancellation relates), including the costs of delivery (with the exception of the additional costs resulting from your choice for a other type of delivery than the cheapest type of standard delivery), without delay and in any case not later than 14 days after we have been informed of your decision to withdraw from the agreement.

We will then refund you using the same payment method as you used for the original transaction, unless we have expressly agreed otherwise. There will be no fees charged for making the refund.

We may defer the refund until we have received the returned products or until you have provided evidence that you have returned the products, whichever comes first.

Returning the products after cancellation

After revocation, you must return or hand over the products to us without delay and in any case no later than 14 days after the day on which you communicated your revocation. You have fulfilled this obligation if you return the products in question before this period of 14 days has expired.

The direct costs for returning the products are for your own account.

We do offer a reduced rate for returns in some countries. Please contact us and we will send you a link with which you can print a label yourself

Returns process

• You can register your return using the return form below
• You will then receive an email from us confirming receipt of your return notification
• Print the confirmation of receipt of your return notification and send it with the package.
• Make sure your package is well packaged and preferably in the original shipping box and send your package to: Patrick van den Hoeven Merchandise / Attn. returns, Kuipersweg 21, 3449 JA Woerden, Netherlands

 

Important: the costs for returning are at your own expense. You are responsible for ensuring that the product reaches us, so we advise you to send it by registered mail.

 

Depreciation and damage

You are liable for any loss in value of the products resulting from use other than what is necessary to determine the nature, characteristics and operation of the products. If this is the case, we are entitled to offset this loss of value against the amounts that we would have to pay back to you. It is therefore important that you handle the product carefully and carefully during the cooling-off period. We also request that you always return the products in the original packaging, as far as reasonably possible.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

• the delivery of items that spoil quickly or have a limited shelf life;
• the delivery of goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery (e.g. canned food, cosmetics);
• customized products or products that are clearly intended for a specific person (such as: a printed T-shirt);
• audio and video recordings and computer software of which the seal has been broken after delivery (think of: a sealed DVD containing a certain film);
• newspapers, periodicals or magazines, with the exception of an agreement for the regular delivery of such publications (e.g. one-off edition of a magazine or newspaper).

Although we carefully select our items for good quality, it may happen that they do not meet what you can reasonably expect from them. We will not make any fuss and will, within all reasonableness, look for a suitable solution or replacement of the product.

Do I have a warranty?

As a European consumer, you have certain rights under the law with regard to the warranty on the products we sell. This legal guarantee means that we as a seller must ensure that the products we sell comply with the agreement we have entered into with you. We stand by for this.”

What does the legal guarantee entail?

The legal guarantees apply to all items purchased in the webshop. This means that an article must meet what you can reasonably expect from it. We guarantee that our articles meet the stated specifications, the reasonable requirements of reliability and/or usability and the existing legal provisions and/or government regulations. The legal warranty only applies if you have proof of purchase and if you have informed us within a reasonable time after discovering the defects in accordance with the complaints procedure. The warranty is excluded if the products show damage as a result of demonstrably different use than that which may be assumed in daily use.

What is the warranty period on the items I order?

The legal warranty periods apply to all purchased items. Is your item defective or not functioning properly? Please contact us. We are happy to help you!

How do I use the warranty?

You must notify Patrick van den Hoeven Merchandise within a reasonable period of time after you have discovered the defect.

If Patrick van den Hoeven Merchandise deems the complaint to be justified, the relevant products will be repaired, replaced or reimbursed after consultation with you.

The maximum reimbursement is equal to the price you paid for the product.

How does it work?

• Contact us at fanshop@patrickvdhoeven.nl
• Please include your order or invoice number
• Please indicate which item has a defect
• The best possible description of the defect
• Preferably also some photos of the item so that we can quickly gain insight into the defect and its possible cause

We do everything we can to ensure that every customer is a satisfied customer, but if you unexpectedly have a complaint, we would like to hear from you.

 

If you, as a customer, have a complaint about a product and/or other aspects of Patrick van den Hoeven Merchandise’s services, you can submit a complaint to Patrick van den Hoeven Merchandise. We take every complaint seriously and will respond to your complaint as soon as possible, but in any case within 14 days of receiving the complaint.

If it is not yet possible to provide a substantive or definitive response, Patrick van den Hoeven Merchandise will confirm the complaint within 14 days of receipt of the complaint and give an indication of the period within which it expects to provide a substantive or definitive response. respond to your complaint.

 

If you entered into the agreement as a European Consumer, if you are not satisfied with the way we have handled your complaint, you can also submit it to a national dispute committee via the European ODR Platform. https://ec.europa.eu/consumers/odr/main/